About MASS Information Systems

MASS Information Systems: Delivering Positive Outcomes

“Contrary to popular opinion, it is entirely possible to successfully control IT projects and ensure on-time delivery, budgetary compliance and specified performance. In the context of Facilities Management, MASS knows how to do this for project investments – large and small.”

David Bolt, Chairman

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MASS Information Systems are a people-led business interested in change management and transformation. Our reputation is built on long-standing client relationships with a drive to improve end user experience and satisfaction. MASS refine and adapt our business to reflect client and market requirements MASS carefully selects software and products that are leading edge in our market, supporting clients to use their curated software efficiently and effectively.

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Stable yet agile, MASS Information Systems is a long-term experienced business willing and able to adapt to clients and markets within the technology sector in order to facilitate business process transformation and organisational change.

We know that experiential improvements for the end user ultimately result in happier, more satisfied clients who are more efficient and held in higher regard.

MASS enjoys the challenge of understanding complex environments, we thrive when pushing boundaries, trying something that hasn’t been done before.

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We love to solve problems which in turn remove the pain. As we are in it for the long haul, we get to deeply understand client’s long-term goals, we tackle their problems head-on. We work with small businesses right through to complex organisations. We coach and mentor teams as the software needs and products evolve.

We aim to help our clients to stay current and up to date. We’re not just implementing software – we go to the next stage and converse with the clients and find out what they are looking to achieve.

A Bit of Company History

MASS Information Systems, founded by David Bolt, was established in 1992 to provide Business Management Solutions and went on to become the world’s leading provider of Computer Integrated Facilities Management (CIFM) Solutions, based on market-leading software products and award-winning services. Originally MASS Information Systems began with one product but now offers a complementary portfolio of software products and IT services which focus on improvements in business efficiency, intelligence and customer experience.

That first product was Archibus, which originates from Massachusetts (hence our name MASS!) Archibus is a Facilities Management software system that is constantly developing to make it the most up-to-date technology within the Facilities Management industry, improving asset control and property maintenance all over the world. Over the years, MASS has grown far beyond its original remit, developing and expanding its software and services portfolio, and now supports vital elements to cater to clients needs and deliver tailored solutions.

The MASS Team

We feel privileged to have a longstanding and hardworking team who love bouncing ideas and strategies around.

Luke Bolt

Luke Bolt

Managing Director

Luke Bolt is the Group Managing Director for MASS and its associated partner organisations. He has been with the company for almost 20 years, joining the company as a part-time AutoCAD operative, whilst completing his MBA. His work consists of providing management consultancy; specializing in business process optimisation and best practice implementation. He fosters new business opportunities and provides direction whilst listening to others intently. His key strength is in strategic planning and change management. Outside of work, Luke loves to spend time with his family, has a passion for classic cars and can often be found mixing on the courts, playing both tennis and squash.

David Bolt

David Bolt

Non-Exec Chairman

David Bolt is the Non-Exec Chairman of MASS and founded the company. He oversees the company strategy and offers advice and solutions to make sure we deliver the best service to our clients. He brings over 30 years experience in growing and developing businesses and has a big interest in change management and automation. David is a car enthusiast and enjoys participating in fitness and sports.

Alastair Jeffery

Alastair Jeffery

Client Success Director

Alastair Jeffery is a Client Success Director currently living in Berkshire. His works consists of working with our clients to ensure their projects run smoothly, that their teams are well trained and to support new support requests as they occur. He brings experience in strategic-level thinking and being a ‘critical friend’. His key strength is being an active listener.

Alastair likes attending music events, running and is a Section Assistant in Scouting, working with 14-18 and 18-25-year-olds to support expeditions and outdoor pursuits.

Tracy Knight

Tracy Knight

Office & Facilities Manager

Tracy Knight is an Office & Facilities Manager and has worked with MASS for over 16 years. Her work consists of keeping the Mass team working efficiently, keeping all the admin tasks in check and ensuring the building is a safe and comfortable place in which to work. She brings professionalism, a wealth of admin and all round office management experience gained over many years to the company and her key strength is her ability to connect with people at all levels. Outside of work Tracy loves to travel, visit the gym and spend time with her 2 Puggles.

Andrew Taylor

Andrew Taylor

Technical Support Engineer

Andrew Taylor is a Technical Support Engineer, lives in Sevenoaks, Kent and has been working with MASS for over 30 years. His work consists of supporting and developing the software for our clients. He brings technical experience to the company and provides a key point of contact for many of our clients. Away from work, Andrew enjoys walking, sailing and skiing.

Poornima Katyal

Poornima Katyal

Application Support Engineer

Poornima Katyal is an Application Support Engineer and has been working with MASS for over 5 years. Her work consists of working closely with our clients to ensure their software and solutions are working efficiently and effectively. She is always on-hand, ready to solve problems and offer advice utilising the technical knowledge she has. Outside of work, she enjoys dancing and cooking, Indian style!

Callum Doyle

Callum Doyle

Technical Support Engineer

Callum Doyle is a Technical Support Engineer and has been since 2015. His work consists of supporting our clients to get the most out of their software, to train clients and to help clients when they need speedy and efficient support. He thrives on identifying causes and issues and then solving them and provides a key point of contact for many of our clients. His key strength is problem solving and Callum loves to help clients get the most out of their systems. Outside of work, Callum enjoys gaming.

Ramya Narayanaswamy

Ramya Narayanaswamy

Business Development Executive

Ramya Narayanaswamy is a Business Development Executive and joined the team in 2022. Her role is to reach out to potential clients and pitch the products and services MASS offer to help drive growth in business. She’s enjoying exploring the market niche. She brings a lot of passion, dedication and a desire to meet the expectations and fulfil the needs of the company. Outside of work, Ramya enjoys drawing and dancing.

Sarim Meer

Sarim Meer

Business Development Executive

Sarim Meer (also known as Sam for short) has been in Sales since 2022, his work consists of reaching out to people, letting them know who we are, and representing Mass and what we have to offer the best he can. He connects with companies and helps them understand the importance of innovation in their business processes. His conversational and detail-oriented nature is showcased the more he gets to talk to people. He brings energy, passion and strategic input when it comes to his role.

Outside of work, Sam enjoys sitting down and having a laugh with family, friends, or anybody that comes his way.

Alison Dent

Alison Dent

Account Assistant

Alison Dent is an Account Assistant, has been working with MASS for many years, and lives in Berkshire.  Her work consists of making sure our clients are correctly invoiced, liaising closely with our clients, answering our many calls and is always on hand to navigate enquiries to the right person within the company. She brings a big smile and organisation to the MASS team. Alison has a very close family, she loves to travel and enjoys baking cakes which the rest of the Mass team enjoy too!

Laura Longley

Laura Longley

Marketing Executive

Laura Longley is a Marketing Executive, living on the South Coast. Her work consists of leading MASS advertising, communication campaigns and strategies. She brings extensive knowledge and marketing experience within many industries. With her creative mind she maximises MASS’ brand presence. Her key strength is positive determination to get the job done. Outside of work Laura enjoys running, baking with her children and spending spare time at the beach.