Support


 

Operating as an ARCHIBUS and AutoCAD specialist, MASS Support is exceptionally well equipped to advise on their various software products.  MASS  Support has developed an online call logging system which can be accessed via our website. This enables customers, wherever they are, to log, track and complete all of their support calls, via the internet.    

 

   

MASS  engages a number of support services, activities and partners to assist clients in ensuring that the IT infrastructure, from which their solution operates, is working to its optimal performance.


A provision for technical audits are available through our extensive support agreements and we also have a number of successful client systems operating from within a hosted environment. We believe that all our service offerings help to identify potential areas for improvement and ensure that the compatibility, stability and speed of the IT infrastructure are not compromising the total solution. Therefore, engaging the MASS Support Team helps to ensure that software reliability is as high as possible and that the down time is reduced to a minimum.

 

Through the addition of service days and upgrade services, our clients can ensure that their software is always providing them with access to the highest specification of functionality available. 

 
We assist our clients in the management of IT infrastructure through:

 

  • Hosted Solutions
  • Technical Audits
  • On and Off-site Support
  • Technical Consultancy
  • Service Days
  • Helpdesk Support Team


Only learners are earners … 06/12/2017

That phrase came from Brian Tracy, a motivational speaker in the 1980’s, and is as true today as it ever was.
read more view all blog posts

GET IN TOUCH