Our Services

MASS knows how to make projects succeed, but also why they fail. The key to ensuring successful implementation projects is to consider and optimise four vital elements: IT Infrastructure, Software, Data and People. These must be seen not in isolation, but more importantly how they interact and form part of a holistic, ‘joined-up’ whole. In short, MASS looks at the big picture and how-to achieve efficiencies, cost-savings and eliminate waste-the elements must be integrated and streamlined.

Implementation

It is essential your company and its estate run efficiently, securely and safely to maximise business productivity and to protect your reputation and end-user satisfaction. We have a wealth of experience from an extensive range of projects, which allow us to constantly evolve and improve our range of services.

Space & Data

The source of a centralised system is consistent and valid data. This is the starting point for any project. Without good data, how do you know where you are? Without knowing where you are, how do you plot to route to where you are going?

We can:

  • perform site surveys to create and validate drawings;
  • audit space and data assets, tag assets;
  • update data into destination systems;
  • compare physical and human data;
  • analyse data to make recommendations at tactical and strategic levels;
  • produce independent C-level analysis and reports to help drive decision making.

 

Implementation & Integration

We have implemented solutions for hundreds of clients over a thirty year period. These range from standard off-the-shelf single problem solutions through to full scale CAFM/IWMS solutions, developing and customising elements to suit business requirements.

Many implementations have required us to build integrations to pass data between other systems such as HR, finance, stock and many more. 

IT environments do not stay static for long, encompassing new technology and improved solutions. When surrounding systems change or are replaced, we can build new integrations to maintain currency of data.

Technical support

Unlike the vast majority of technical support packages, enjoy complete peace of mind with MASS. Our technical support package is all inclusive, there are no extra costs and we don’t charge an hourly rate. Our clients enjoy a personal service and get to know our team incredibly well over the years. Longevity and a real understanding of your business is where we take pride. Our relationship grows throughout the years. We offer helpdesk support for Gravity Workplace, Gravity Enterprise and Archibus.

Training

Implementing new software and wanting to be more self-sufficient, knowing the best way to optimise your investment? We offer a full suite of Gravity Workplace and Archibus training from beginner to expert to help enable business change. Training is tailored to your requirements and can be a short workshop detailing vital information on upgrades; or more detailed and mapped on to your business processes. The MASS team are able to offer remote or onsite training for our products and are available to talk through what training would suit you best.

Consulting

Across these elements you can benefit from our experience and knowledge of understanding the complexities of business process with the right technology. We offer an array of consulting services building on the understanding of data, analysing business process, aligning to strategic priorities, managing change and recommending solutions for process as well as technology.

We recognise that most clients are not Facilities providers, rather they use facilities in order to deliver their own business goals. Our experience and expertise enable our clients to focus on their core business.

MASS knows how to make projects succeed, but also why they fail. The key to ensuring successful implementation projects is to consider and optimise four vital elements: IT Infrastructure, Software, Data and People. These must be seen not in isolation, but more importantly how they interact and form part of a holistic, ‘joined-up’ whole. In short, MASS looks at the big picture and how-to achieve efficiencies, cost-savings and eliminate waste-the elements must be integrated and streamlined.

When choosing MASS, you are choosing longevity and experience. Our staff and knowledge retention are second to none. We understand factors for success & failure and hold your hand throughout your process of change. Because of our experience, we understand what makes systems work or fail and can flag issues right away. We’re here to not only use software to change processes, but to change end user support, satisfaction and ultimately happiness. You can demonstrate how you are doing something to support and change your end-user experience.

Every time you implement a solution, it requires a business process change within the organisation. Your teams have to change the way they work, progressing through to more efficient means. Change management is challenging and requires an expert to lead the way. This is where we add real value to our clients. We fully appreciate that the success or failure of a project relies on our client’s ability to change.

We work with clients of all sizes. We go on a journey with our smaller clients, growing our services as they grow and prosper. Our larger clients benefit from our extensive knowledge of complimentary products and services. We assess their technology estate and see what’s working and make recommendations for change, innovation and transformation.

Our Products

in ventry logo

MASS are a reseller for InVentry, market leaders in contractor management and staff monitoring solutions.

InVentry is one of the best security solutions for businesses. With a full-featured integrated visitor access system, you can always see exactly who has entered your building at any given moment.

More on InVentry

facile logo

MASS are resellers of Facile – an app that allows for easy, effective and efficient space and portfolio optimisation.

The Facile app cleverly connects your teams and workspaces to fit the new ways of working providing data that can help your long term cost saving goals.

More on Facile

facile logo

MASS are a platinum reseller of Gravity, a Workplace Management System (WMS) which is uniquely founded on Customer Relationship Management (CRM) principles.

Gravity works on a connected, modular system, giving users the opportunity to tap into and regularly adjust the work processes required to match their unique business requirements, both today and into the future.

More on Gravity

2023 logo AscHS

Mass offer Archibus as a cloud solution in partnership with the Archibus Solution Centre – Hosting Services

Archibus provides employees the tools they need to manage how, when, and where they work. Utilise Archibus to reimagine workplaces with actionable data and set sound real estate strategies now and in the future.

More on Archibus

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