Liverpool School of Tropical Medicine

Client – Liverpool School of Tropical Medicine (LSTM)

Key contact - Jeremy Gould, Facilities Manager

Author – Katrina Kerr

About LSTM - 

Our state-of-the-art facilities continue to develop new drugs, vaccines and pesticides which

put us at the forefront of infectious disease research.

As a teaching institution, we attract more than 600 students from 68 countries, from PhD research and Masters Programmes to a range of professional courses, and work in partnership with health ministries, universities and research institutions worldwide to train the next generation of doctors, scientists, researchers and health professionals.



LSTM has been a client with MASS for 10 years and was founded in 1898. The school is the first institution in the world dedicated to research and teaching in the field of tropical medicine. LSTM is a registered charity and works across the world, often in very difficult circumstances, fulfilling the mission of reducing sickness and mortality in disease-endemic countries. The school achieves this through the delivery of effective interventions, improving human health and are relevant to the poorest communities worldwide.


Jeremy Gould, Facilities Manager at Liverpool School of Tropical Medicine, joined the institution 10 years ago in 2008. His role covers a broad remit including the day to day management of the estate, all operational functions including security, reception, cleaning, facilities management, logistics and delivery. Health and safety, travel safety also come under his scope.



LSTM is located in central Liverpool and is based on 1 site, consisting of 4 buildings. The oldest, most historical building was built around 1900, near to when the school was established and opened. The remaining 3 buildings are all new builds established in 2008 (CTID), the Wolfson building in 2015 and the most recent, the Accelerator in 2017. The Accelerator building is a collaboration between LSTM and the RLBUHT, with LSTM occupying the top two floors of the building and managing the tenants in the remainder of the building on behalf of the RLBUHT. 


This diverse mixture of buildings poses some facility and space management challenges.  The LSTM buildings are a mixture of offices, meeting and teaching rooms, and laboratories. With its worldwide reputation and high calibre research on tropical diseases, the management of the state-of-the-art facilities, whilst continuing to develop new drugs, vaccines and pesticides, is of paramount importance. ARCHIBUS has been one of the estate systems of choice, first implemented in 2008.


On joining the school, it quickly became evident to Jeremy that the system was not being fully optimised, and that it needed to be understood.  In those initial years of implementation, ARCHIBUS was not being managed in a user-friendly way, and the system seemed to have become over complicated, meaning that the team were not using it as effectively as they should have been.  


Following a review of the system, and benchmarking against how other education institutions were using the MASS/ARCHIBUS solution, it was decided that it was necessary to simplify and focus on the correct usage, utilising the space management module only. The version currently being optimised is ARCHIBUS 22.1 Web Central Starter Kit, with AutoCAD integration using the Smart Client tool, and it is being effectively used annually for an EMR return for the Higher Education Statistics Agency, it is also used to help resolve space challenges, and to report occupancy and space data back to management.  LSTM has no residential students and did not necessitate a large team to oversee and implement the various functions of ARCHIBUS, as other, much larger educational institutions had done. The rationale that Jeremy implemented was to take the system back to basics, to use it correctly and to begin to bolt on the necessary modules as development required.


3 years ago, LSTM became a higher education institution, with degree awarding powers as a university. This big transition involved a huge infrastructure change including the IT network.  ARCHIBUS currently remains as the primary Estates or Facilities Management system for LSTM whilst HR, IT and Education faculties use different systems to manage their respective remits.


The components of ARCHIBUS in use at LSTM are:

  • Web Central Space Management Modules:
  • Inventory and Performance
  • Personnel and Occupancy
  • Service Desk
  • Smart Client Extensions for AutoCAD

ARCHIBUS is currently managed by 2 people at LSTM, and Jeremy would like to see the usage of the system across the organisation grow and evolve to utilise more of the functionality that the system can offer. He recognises how ARCHIBUS has developed into a significantly more user-friendly

solution over recent version releases that would have benefits across the various teams at LSTM and that this development could happen over time.  



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