KM in FM part 2

In the previous blog I introduced the idea of just how much Value For Money (VFM) knowledge management (KM) can bring to FM.

Over the next two articles I will look at KM and the growing role it plays in facilities and estates management.

Successful KM relies on the structure of the information being handled, the access to and from that information and importantly the management/control.

In the past the blocking factors tended to be computing power or the vast storage management required but technology has conquered those limitations as a matter of course in its relentless progression.


The Market for FM will continue to grow and consideration must be given as to a new approach to manage the data, information and knowledge that is amassing.


According to ISS1 (Integrated Service Solutions) the worldwide facilities management outsourcing market is expected to continue to grow to the point that it will be a Trillion USD ($1,314 Billion) this year:


KM has evolved alongside the concept and practice of developing a ‘Learning Organisation’, management technologies advocated by companies such as Rank Xerox, IBM, HP et al.



Over the past couple of decades it became apparent that organisations were effectively growing in a wave like fashion internally, because they were not learning what adds most value and what wasted effort.



So the management scientists set to work to capture the knowledge within the organisation and build schemes to manage it.





There was good uptake and the field grew solidly. The technologically was sound, but you know what happens when there’s a crisis … and there were a couple. Well, a lot of managers parked the strategic practice of KM and opted for firefighting mode to get through the day, month, year, etc., but importantly – others didn’t.


As mentioned several times in these blogs, facilities and estates management represent a significant proportion of any organisations capex and opex and offer the potential to return considerable internal returns.


The key to unlocking the extra value for money lies with developing a learning culture in your facilities management department and percolating that knowledge down through the organisation.




We’re all familiar with the value of preventative maintenance and how it can dramatically prevent the expense and pressure of providing a remedial solution from premature asset failure.



Well KM offers a platform to use the knowledge in the facilities and estate management department to smooth the peaks and troughs and delivering a consistently higher level of service to your users.



Without a memory, humans are paralysed in the present moment, unable to reflect on lessons learned or to anticipate the future. Likewise without an effective ‘organisational memory’ we’re doomed to making the same mistakes over and over again.




The whole dynamic system of people and technologies is conceived as constituting an organisation-wide resource that will enable it to become a more intelligent, learning organism, to pursue the anthropomorphic metaphor.


The organisational memory challenge goes beyond traditional information systems design with this much richer conception of collective knowledge processes in the organisation. How can they be integrated, organised and indexed to create a truly useful memory?


In the next and final part of this blog I want to introduce you to some surprising resources that can accelerate your implementation of KM in FM.


Mass continue to implement the widest range of progressive solutions in facilities and estate management across the UK and Scandinavia and would welcome the opportunity to discuss your particular projects. You can call us on: 0118 977 8560 or email us at: 


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